Our Service Department
Specialized Equipment can provide you with exceptional quality service on all of your soft serve equipment. Our technicians have a combined experience of over 75 years, and repair your equipment right the first time, backed by our 100% satisfaction guarantee.
- 24 Hour Service ~ If we cannot solve your problem over the phone, our goal is to be at your store within 24 hours
- Well stocked and maintained service vehicles
- Well stocked parts department
- Factory Trained, Award Winning Service Technicians
- Technicians available to assist customers over the phone and after hours
- All Technicians are EPA Certified
Our In-House Parts Department
Specialized Equipment carries a complete inventory of parts for all of our Electro Freeze® equipment, as well as Server Products®, Dispense-Rite®, Hamilton Beach®, Vita Mix® and many more.
We also stock Sanitizer and Lubricant for your soft serve and slush equipment.
Most parts are shipped the same day orders are received.
Visa®, MasterCard®, Discover®, and American Express® are accepted for parts orders
Please note: Specialized Equipment is the Upstate, Central, and Western New York Electro Freeze® Distributor. Please contact us for a detailed list of our sales and servicing counties within NY.